Products

Do any of your products contain harmful parabens, phthalates, or sulfates?

Our products are free of harmful parabens, phthalates, and sulfates! We prioritize foaming agents in our products that are coconut-derived to be more gentle on the skin. Any other foaming agents will be mild surfactants.

 

Are your products vegan?

Most of our products are vegan. The only animal-based ingredients we use are goats milk in some soaps, beeswax in our balms, and lanolin in our lip balm. 

 

Are your products safe for kids/sensitive skin?

Because we do not use parabens, phthalates, or sulfates, our products are safe for kids and those with sensitive skin! We do offer a range of unscented products for anyone who cannot tolerate fragrance as well.

 

What is the shelf life of your products?

Our products have a shelf life of roughly one year. Some of our products have mild preservatives in them to help maintain their safety. We recommend using clean hands or clean utensils to scoop product out of the containers to reduce the risk of introducing water or bacteria into your product. 

 

Are your products tested on animals?

Our products are only tested on employees! We make nearly all of our products on site so we have strict control over product testing. We also only purchase from suppliers who do not test on animals. 

 

How big are your soap bars?

The size of our soap bars may vary as they are handmade. We do have a minimum size standard of 2.25”x3.2"x1", but a majority of our slices come out larger than this.

 

Is the palm oil in your soap sustainable?

Our organic palm oil is sourced from independently certified farms in South America who are committed to sustainable agriculture practices that do not support or engage in deforestation (Rainforest Alliance Certified).

 

Are your colorants safe?

We use a variety of FDA approved cosmetic grade colorants, from micas to lakes and dyes, though we do offer a variety of products with no added colorants. We use these in very small amounts (ex. 1/8 tsp of blue lake 1 in a batch of 72 bath bombs). Titanium Dioxide is a colorant we sometimes use to whiten our products to provide a better base for our other colorants. Studies have shown that this ingredient does not penetrate through healthy skin and poses no local or systemic risk to human health from skin exposure. We try to stay up to date on the safety data for our colorants, which is why in 2024, we discontinued the use of Red 40.

 

Do you offer custom orders?

We do accept custom orders on bath bombs in bulk. Email morgan@sugarandspruce.com  if you are interested in custom bath bombs!

 

Do you offer party favors? 

We have a variety of offerings for every budget! Shower your guests with store favorites like shower bombs, sample soaps, mini scrubs, and more! We offer deluxe packaging options for bulk orders with a 10% packaging fee. 

 

Discounts

Do you offer any discounts on bulk orders?

We do have bulk discounts on our soaps, bath bombs, shower bombs, mini bath bombs, travel scrubs, and wax melts. These are available per set, for example, 4 soap bars will receive the bulk discount, and then the next 4 will also receive the discount. If you are interested in purchasing in larger quantities, please reach out to see if you are eligible for a larger discount. 

 

The bulk discount is not showing up in my cart. What do I do?

Any discounts on your order may be processed after clicking the "continue to checkout" button, so if you are still looking at your cart the discount will not be populated yet. Be sure to click the "continue to checkout" button before selecting any express checkout buttons as the express checkout options available in the cart will not process the discount without hitting the "continue to checkout" button first. 

 

Can I use more than one discount at a time?

Unfortunately, our system does not process more than one discount at a time. If you have a discount code and any products that would receive a bulk discount in your cart, you are able to enter the discount code at checkout, but that will cancel out the bulk deal. Your discount code may be more than the bulk deal though so we recommend keeping an eye out for which discount comes out to be higher for the best deal. 

 

 Do you offer a military discount?

We do not currently offer any military discounts as we offer the bulk discounts throughout the store instead. We are also a military family owned business so we appreciate your support!

 

Shipping

How will my order be shipped when free shipping is offered?

Orders $75+ are shipped with USPS Ground. If you would prefer priority mail for rush shipping, please be sure to select that as you desired shipping option at checkout. 

 

How soon after ordering will my order be shipped?

All orders are shipped within 3 business days. If there will be a delay you will be notified. If you need your order to be shipped sooner, please reach out at morgan@sugarandspruce.com and we will do our best to accommodate that!

Move

Are you still in Downtown Fredericksburg? 

As of January 1st 2026, we no longer have a brick and mortar location, but Duly Noted at 714 Caroline St. does carry a selection of our best selling products! 

Where are you located now?

Our warehouse is located in Hanover just north of Richmond. We are currently online only and not open to the public for retail sales, but will host workshops and pickup days throughout the month. 

Why did you close the shop?

Our lease was up and our owner Morgan needed more support for her chronic health issues. We decided to switch to an online only model to allow her more opportunity to take care of herself and the company. This move will allow us to create new offerings and expand wholesale into other shops!  

 

Workshops

Do you offer any workshops?

We hope to start offering public workshops late spring or early summer as we settle into our new warehouse. 

 

Can't find the answer to your question here? Use the chat feature on our website or email morgan@sugarandspruce.com so we can assist you.